Return Policy - Aroma Infinity

Shipping Cost:

10 AED up to any 3 Quantity, 20 AED on 4-6 Quantity, 25 AED on 7-9 Quantity and 30 AED on 10-12 Quantity       10 AED up to any 3 Quantity, 20 AED on 4-6 Quantity, 25 AED on 7-9 Quantity and 30 AED on 10-12 Quantity     10 AED up to any 3 Quantity, 20 AED on 4-6 Quantity, 25 AED on 7-9 Quantity and 30 AED on 10-12 Quantity     10 AED up to any 3 Quantity, 20 AED on 4-6 Quantity, 25 AED on 7-9 Quantity and 30 AED on 10-12 Quantity     10 AED up to any 3 Quantity, 20 AED on 4-6 Quantity, 25 AED on 7-9 Quantity and 30 AED on 10-12 Quantity

Return Policy

At Aroma Infinity, we strive to provide high-quality products and excellent customer service. We want you to be delighted with your purchase, but we understand that sometimes things may not work out. If you need to make a return, please review our policy below:

Customized Products:

Please note that our products are customized when you place an order. For this reason, we cannot accept returns or exchanges for any customized products unless they are defective or damaged upon receipt.

Defective or Damaged Items:

If your item arrives defective or damaged, please get in touch with us within 7 business days of receiving your order. We will work with you to arrange for a replacement or refund.

Non-Customized Products:

If you receive a non-customized product, you are not completely satisfied with; you may return it for a refund or exchange within 7 days of receiving your order. The item must be in its original packaging and new, unused condition. Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs.

How to Initiate a Return:

To initiate a return, please contact our customer service team at info@aromainfinity.ae. Please provide your order number, a description of the item(s) you wish to return, and the reason for the return. We will provide further instructions and assist you in processing your return.

Refunds:

Once we receive and inspect your returned item, we will issue a refund to your original payment method within 15 business days. Please note that the refund may take additional time to reflect on your account.

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